It is important to note that Network & Computing Services' workload may affect the availability of technical support at times. We ask for patience as we address your technical issues as time and staffing permit. To best meet the needs of the campus, NCS prioritizes all requests received by utilizing a priority reference list.ACCOUNT PORTAL JACKET CONNECT EMAIL LOGIN HELP D2L LOGIN HELP
Critical issue affecting many users. User(s) cannot work, or users are severely impacted.
User can perform work, but a specific application is not available or not working at all. User is significantly impaired, or there is significant customer concern. Includes system installation if no current system.
A function is not working. Important issues that do not have a significant current productivity impact.
Request for information updates, installation. Customer is able to work normally. Includes system installs if currently using an operational system.
Request is for a convenience item.
Return Merchandise Authorization (RMA) or awaiting parts.
Request placed on hold for items that may need to be completed prior to the actual request or some other reason.